Customer's personal information should be kept confidential unless they have offered specific consent to the financial services provider or such information is required to be provided under the law or it is provided for a mandated business purpose (for example, to credit information companies). The customer should be informed upfront about likely mandated business purposes. Customers have the right to protection from all kinds of communications, electronic or otherwise, which infringe upon their privacy. In pursuance of the above Right, bank will
- Treat customer's personal information as private and confidential (even when the customer is no longer banking with us), and, as a general rule, not disclose such information to any other individual/institutions including it's subsidiaries / associates, tie-up institutions etc. for any purpose unless
- * The customer has authorized such disclosure explicitly in writing
- * Disclosure is compelled by law / regulation
- * Bank has a duty to the public to disclose i.e. in public interest
- * Bank has to protect its interests through disclosure
- * It is for a regulatory mandated business purpose such as disclosure of default to credit information companies or debt collection agencies
- Ensure such likely mandated disclosures be communicated immediately to the customer in writing
- Shall not use or share customer's personal information for marketing purpose, unless the customer has specifically authorized it;
- Shall adhere to Telecom Commercial Communications Customer Preference Regulations, 2010 (National Customer Preference Registry) issued by Telecom Regulatory Authority of India, while communicating with customers.
Security and confidentiality of Customer Data :
As per Information Systems security policies and procedures implemented in the Bank, Bank has implemented administrative, physical and technical safeguards to protect electronic personal data from loss, misuse and unauthorized access. Customers’ personal data shall be stored on a secured database.
Bank shall not sell personal data to any third party or anybody and shall remain fully compliant with confidentiality of the data as per law.
Bank shall share customers’ personal data to third party if required for business purpose only after implementing adequate controls to ensure maintenance of confidentiality and security of the data by the concerned third party.
Auto Read OTP functionality: -It is recommended that each process of OTP validation shall have auto read facility of OTP in the Mobile application. Whenever the OTP send to the customer, mobile app shall auto populate the OTP in the required field instead of entering by keypad.
SMS forwarding App / Remote access App: It is recommended that; the Mobile Application can have an ability to identify the “SMS forwarding Apps” as well as “Remote Access Apps” installed on the User’s handset. Based on the “AppID” of these kind of Apps, Mobile App shall restrict the users to access the login to the application if user have installed the listed apps.
SMS Delivery status facility: SMS vendor should have Call back facility available to verify the status of SMS send from our end, also SMS vendor have “SMS Delivery receipt check” to know the delivery status of the SMS forwarded from our end.
Mobile banking Application shall have ability to read/detect Installed Application on user’s device and upload it on bank’s secure server for keeping safe track of existing applications. App shall prohibit/restrict Mobile Banking Application usage incase of any listed application with likes of remote access applications and sms forwarder applications is detected.
By agreeing to terms within Mobile banking application and written consent form undertaken from user during opting mobile banking feature it will be considered user have provided affirmative consent for all above mention disclosures.
Privacy Policy for SMS Autofill
This Privacy Policy describes how Mobile banking app collects, uses, and protects the information you provide when using the SMS autofill feature in our services.
Information We Collect:
Mobile banking app may collect and process the following information:
SMS Content: Mobile banking app may access and analyze the content of SMS messages to provide autofill suggestions for relevant information such as OTPs (One-Time Passwords) or transaction details.
Metadata: We may collect metadata associated with SMS messages, such as sender information, timestamps, and message status.
Usage Data: Mobile banking app may collect data related to your use of the SMS autofill feature,
How We Use Your Information:
Improving Autofill Accuracy: We use the information collected to improve the accuracy and relevance of autofill suggestions provided to you.
Security and Fraud Prevention: We use the information to enhance the security of SMS autofill and prevent fraudulent activities.
Sharing of Information:
Bank does not share your SMS autofill data with third parties except as described in this Privacy Policy or with your explicit consent.